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TROUBLESHOOTING for Hearing Aids

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YOUR CHILD'S HEARING AID IS NOT WORKING

 Check to see:

  • Low battery - replace it/charge it.

  • The earmold is blocked with earwax - clean with a small brush.

  • Blocked microphone inlet - consult your audiologist.

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YOUR CHILD'S HEARING AID IS HURTING THEM

   Check to see:

  • The instrument is not correctly positioned - remove and re-insert it. If the problem persists, consult your audiologist.

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YOUR CHILD'S HEARING AID IS NOT WORKING

Check to see:

  • Is the battery OK?

  • Has the battery been fully charged?

  • Is the battery inserted correctly?

  • The battery compartment is not closed - shut it.

  • The battery is dirty - clean the battery surface.

  • The battery is dead - replace/recharge it.

  • Is the hearing aid turned on?

  • Is there corrosion on the battery or the battery contact area?

  • Does the hearing aid work after a new battery is inserted or charged?

  • Is the earmold blocked by earwax, fluid or condensation?

  • Is the tube OK?

  • Is the hook dry?

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YOUR CHILD'S HEARING AID IS DIFFICULT TO INSERT

Check to see:

  • Place a small drop of non-irritating lubricant on your finger and smear onto the ear canal entrance before inserting your instrument. Ensure that no lubricant enters the sound outlet or microphone apertures.

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YOUR CHILD'S HEARING AID GOT WET

   Steps:

  • Shake the water away quickly.

  • Remove the battery.

  • Have the hearing aid checked by your Hearing Care Professional. If this is not possible, use your electronic dry and store  kit if you have one.

  • Leave the hearing aid in a dry place.

  • Connect the hearing aid stethoscope (typically provided at time of hearing aid dispensing) and check whether the hearing aid still works.

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YOUR CHILD SAYS THEIR HEARING AID ISN'T WORKING PROPERLY

   Check to see:

  • Is the volume control in the normal position?

  • Is the opening for the microphone accessible?

  • Is the battery OK?

  • Is the earmold blocked?

  • Is there too much ear wax in the ear canal?

  • Is the hearing aid damaged?

  • Are both the hook and the tube dry?

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YOUR CHILD'S HEARING AID IS WHISTLING WHILE INSERTED

   Check to see:

  • Is there something blocking the tubing, condensation or fluid?

  • Is there too much ear wax in the ear canal?

  • Is the earmold inserted correctly?

  • Is the earmold too small, because the ear canal has been growing normally?

  • Is the tube still connected with the earmold and the hook?

  • Is the hearing aid damaged?

  • Is the hook or tube damaged?

  • Is the child's head tilted so that something is up against the microphone (i.e. infant in car seat)?

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YOUR CHILD'S HEARING AID IS DISTORTED OR MAKING UNUSUAL SOUNDS

   Check to see:

  • Is there corrosion on the battery?

  • Is the battery properly inserted in its compartment?

  • Is the on-off switch at the correct position and not in the middle between two positions?

  • Is the volume control in the normal position?

  • Is the earmold blocked?

  • Are both the hook and tube dry?

  • Does the earmold fit correctly?

IMPORTANT!!

If the suggestions above do not solve the problem, contact your audiologist. Rely on your audiologist and their staff to provide answers to any other questions as well as counseling for your child and family whenever the need arises.  Courtesy of                          

2025 Illinois Sound Beginnings

Illinois Department of Public Health (IDPH) 

Early Hearing Detection and Intervention (EHDI)

Website Management executivedirector@ilhandsandvoices.com

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